I am often asked “where do we find the right people”, “what does a ‘good’ interview process look like” and “how do we keep our staff happy.”

The simple answer is to have a coherent recruitment and retention plan, and to stick to it!

However, many companies are finding hiring and retaining people harder than it used to be and there are several reasons for this –

1. Communication with candidates is declining:

The advent of AI-driven processes and increased automation has created some fantastic tools. However, in recruitment, these are regularly being misused with many companies failing to communicate effectively with applicants or to provide feedback. Rejections without feedback are harder to take as a job seeker and they negatively affect the perception of the company.

2. Interview processes are too complicated:

A lack of clear timelines or communication of the decision making process is a major issue. Often, candidates are unsure where they are in a recruitment process, whether there will be further interviews and when final decisions will be made. This ambiguity leads to candidates disengaging and choosing companies with more coherent processes – clear, efficient interview structures are winning the race for the best talent.

3. Career development is uncertain:

Most ‘active’ candidates who are looking for jobs are not are deeply unhappy or underpaid, but often they simply don't know what their next step looks like in their current company.
Many companies focus on advertising opportunities to external candidates but fail to motivate and inspire existing team members to stay and grow with them, creating a cycle of hiring and replacing team members which is very inefficient.

‘Candidate experience’ is not in a good place right now. As the job market continues to improve, many businesses are discovering that poor communication with candidates and impersonal application / interview processes are impacting their reputations and their recruitment efforts.

Companies who are engaging effectively with people are winning the race for the best talent.

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